Why Software Licenses and Subscriptions should be part of IT Asset Management
When companies think about what assets make up their IT environment, the often think about things like infrastructure hardware, end-user-devices and software – things that the company has purchased and...
View ArticleWhy Time in Pending Status is an important KPI in Service Desks
Most IT Service Desk SLAs are built around response time and resolution time (MTTR) which are great metrics to ensure agents (and vendors) are doing their jobs effectively, but these metrics are often...
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GDPR is here and Freshservice is ready for IT
GDPR is a term that’s been quite popular in the last few months. The GDPR is a European Union regulation that establishes a new framework for handling and protecting the personal data of EU-based...
View ArticleWhy Wouldn’t You Choose a Cloud-Based ITSM Solution?
In an environment where cloud services are available to support almost every facet of your company’s business processes – from sales and finance to logistics and HR – why wouldn’t you choose a...
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Analytics in Freshservice – Enabling Powerful Insights for the Service Desk
Service desk leaders are struggling with data today. It’s not because they don’t have data; it’s because they can’t draw meaningful insights from it. We realised something important in conversations...
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5 tips for selecting the right IT asset management software
A popular adage states “Perfection is unattainable but by chasing it, one can catch excellence.” Nothing could be more closer to the truth. Who doesn’t want perfection? Its elusiveness increases...
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VeriSM – What it is and what it’s not [Webinar]
VeriSM is a new methodology for service management. Whether you’re a manager or a CXO in IT, HR, Finance, Marketing, Operations, or Product Development, VeriSM can help you achieve goals and become...
View ArticleITSM Is About Managing Work, Not Executing Processes
The first thoughts that come to mind when thinking about IT Service Management are ITIL, service desks and the set of processes for managing incidents, problems and changes. While these are all part of...
View ArticleAutomation can never replace the IT Service Desk
Automation, chatbots, artificial intelligence and self-service support capabilities are great, but they will never be able to entirely replace the value of having an IT Service Desk with real people...
View ArticleLeveraging your service management system for more than IT
Most companies by now have seen (or experienced firsthand) the value that a service management system can bring to their IT function. They have seen how having a single source of truth for...
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